How can we help you?
Carbon Copy Cloner is packed with many different features. The online documentation will help you learn about system requirements and supported configurations, usage scenarios, scheduling backups, restoring from backups and details about all the various features. You can also download a PDF of the documentation.
How do I prepare my new hard drive? What is an "input/output" error? Can I do other things while CCC is backing up? Find answers to these common questions and more in the Frequently Asked Questions section of the CCC documentation.
The fastest way to get direct help with Carbon Copy Cloner is to visit the Help Desk. You can get started right here! In the text box below, ask a question, share an idea, or report a problem.
Sorry, we do not offer telephone support. Please submit a support request to our Help Desk — we do our best to respond to every support request within one business day. We provide online support in English Monday through Friday between 9:00 AM and 5:00 PM, US Eastern Time.
If you have comments about this website or your experience with the Carbon Copy Cloner Help Desk, you're welcome to contact us via email. If you're reporting a problem with CCC, or you think you have identified a bug, please submit a report via the "Report a problem..." choice in CCC's Help menu; all support questions will automatically be forwarded to the Carbon Copy Cloner support site.
Can't find your registration code?
If you're getting a message about a trial and you have already purchased CCC, or if you have any other questions or concerns about your registration, you can retrieve your registration code here.